Frequently Asked Questions

Ordering

How will I know my order was received?

An order confirmation is sent to the email entered at checkout. Review it promptly and contact us if any detail is incorrect.

Can an order be changed?

Email service@nerovell.com as soon as possible. Changes cannot be guaranteed once fulfillment begins.

Shipping

When will my order arrive?

Processing normally takes 1–3 business days, followed by an estimated 5–10 business days in transit.

Returns

What is the return window?

Eligible items may be returned within 30 days after delivery. See the Refund Policy for conditions and instructions.

Materials, sizing, and care

Where can I find material and measurement details?

Each product page lists the confirmed base metal, finish, stone or pearl details, closure, and measurements. Styling photographs explain worn scale but do not replace the written specifications.

How should a piece be cared for?

Keep jewelry dry, avoid direct contact with fragrance and household chemicals, and store pieces separately to reduce friction. Follow any product-specific care guidance shown on the product page.